Company Name: Tech Mahindra
Experience: 1-5 Years
Role: MIS Exceutive
Job Location: Mumbai
Eligibility: Any Graduate
Last Date: 16 Aug 2017
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Anand Mahindra is the founder of Tech Mahindra, which is headquartered at Pune, India.
Part of the Mahindra Group, Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. Tech Mahindra was ranked #5 in India’s software services (IT) firms and overall #111 in Fortune India 500 list for 2012. Tech Mahindra, on 25 June 2013, announced the completion of a merger with Mahindra Satyam.
Tech Mahindra has 825 active clients as of March 2017.
- Complaint Management.
- Solving Customer queries.
- Using process knowledge in replying to customers.
- Maintaining quality standards.
- Effectively meeting the SLA parameters as set.
- Managing and updating customer and client database.
- Maintain list of tasks performed by team and respective schedules, including changes on schedules.
- Work along with the team to drive SLA adherence.
- Provide analysis to accommodate additional resource requirements for any new projects.
- Communicates and works with staff members and management.
- Performs any other related duties as required or assigned.
- Responsible for preparing daily, weekly and monthly client and internal reports.
- Preparation of weekly performance / KPI reports and maintaining performance dashboards.
- Preparing ad-hoc analysis for management reporting and needs.
- Maintaining and updating trackers for ongoing programs & projects.
- Assisting in automating reports by designing macros and work with Managers to optimize the Team.
- Supporting key strategic projects.
- Proficiency in MS Excel, MS Access and other MS Office components.
- Should have excellent VBA skills.
- Knowledge on Advanced Excel, Macros.
- Excellent numerical, analytical ability & presentation skills.
- Relevant MIS experience for 1-2 years preferably with 1 year VBA experience.
Tech Mahindra, SEZ, Tower 1,
Opp to Ananth Technologies,
Beside Oracle, Hi tech City,