Company Name: Dell
Experience: 1-4 Years
Role: Analyst , Ent Tech Support
Job Location: Chennai
Eligibility: Any Graduate
Last Date: ASAP
Dell Inc. is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that developed, sold, repaired, and supported computers and related products and services. Eponymously named after its founder, Michael Dell, the company was one of the largest technological corporations in the world, employing more than 103,300 people worldwide
Dell sold personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company was well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its “build-to-order” or “configure to order” approach to manufacturing—delivering individual PCs configured to customer specifications. Dell was a pure hardware vendor for much of its existence, but with the acquisition in 2009 of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers.
Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP), DHCP, DNS, RDP, PCoIP. Wireshark, Firewall, PocketCloud, TCX, INI Parameters, Client Information, Firmware Updates, Basic Troubleshooting, Basic Installation and Initial Configuration, Install Drivers, Diagnostics.
Good knowledge on Routing and Switching & Wireless Networks. (CCNA/CCNP or above a plus)
Good understanding and knowledge of LAN/WAN fundamentals
Good knowledge of Citrix/VMWare/Microsoft/Teradici/Linux (prefer SUSE, Ubuntu)
Good Knowledge of Microsoft Server OS 2003/2008/2012, SQL Server Installation/Configuration/Troubleshoot, Scripts, SQL Queries, Group Policies, Active Directory Domain Services, HyperV, Load Balancing (Any MS certification a plus)
Basic Knowledge of Linux/UNIX OS, Linux User Management/ Group Management/ File Permissions, Linux File System Check
Basic Knowledge of Vmware – VMWare View (VCA/VCP a plus), Virtual Machine Management, VM Storage, VM Networking
Basic Knowledge of Citrix – Citrix XenApp & XenDesktop (CCEA a plus)
Good troubleshooting skills
Strong written/verbal communication and interpersonal skills
English Language skills
Business use of Microsoft Office products
Major vendor & Industry certifications are also desirable
Total No Of Posts: Various Posts
Salary: As Per Industry.
•BE/BTech with 1- 4 years (IE) of Technical & Customer Support Experience.
•Creative problem solving skills and dedication to seek problem resolution
•Have the ability to work independently and also as a team to resolve problems.
•Good customer-relation skills and the ability to communicate intelligently and efficiently.
•Desire to learn new technologies, adapt leadership techniques, and implement networking best practices