Introduction to B.P.O Course:
B.P.O is generally a back office outsourcing process, which includes functions such as accounting and human resource or finance, and front office outsourcing, which includes customer-related services. If you have good communication skills and customer convincing skills then this field is right for you. B.P.O is the one which increases company’s flexibility. Most companies in the US and UK outsource IT-related business processes to Indian service providers.
After completion of training you can start working as any B.P.O specialists, such as Transactional BPO, Comprehensive BPO, Niche BPO, etc. Ample job opportunities are available in customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services, and online marketing.
You need to qualify class XII exam so that you can pursue degree and if you opt for a Master’s Degree like MBA then you will have good future prospects.
Colleges and Institutes offering B.P.O Course in India:
These are the top colleges in India which provide a deep insight about B.P.O Course:
- Aptech (with ACPG courses in all major cities of India)
- Indira Gandhi National Open University (IGNOU),New Delhi
- Lason India, Chennai
- Brainware (in all major cities of India)
- Excellionn, New Delhi
- Hero Mindmine Institute Ltd., Bangalore
- K10 Technologies, Mumbai
- Sikkim Manipal University (SMU), Sikkim
- Acumen Education Group, Chennai
- Nittany Institute of BPO Management, Chennai
- BPO certification Institute, Orissa
- NEXT at Bangalore, Hyderabad, Chennai, Mumbai, and Visakhapatnam
- Bangalore Institute of Call Center Training, Bangalore
- ITES Grads at Gurgaon and Bangalore; and Chennai Business School, Chennai
Future in India:
Generally BPO employ graduates and domestic companies even recruit people who completed 10+2 or undergraduates. India has revenues of US$10.9 billion from offshore BPO and $30 billion from IT and total BPO. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline. Important centres in India are Bangalore, Gurgaon, Chennai, Kolkata, Mumbai, Pune, and New Delhi. To be very frank Indian BPO has lost 10% of the world BPO share.
Even the global BPO industry may not decline but the number of jobs may be laid off because of automation. Therefore the success of BPO may no longer depend on people. The growth opportunities are very low. You can become a technical writer of you want to change your domain after you have been employed at any BPO.